Social Services FAQ

Social Services Case Managers (SSCM) Team FAQ

• 4^th St & NE-Denise West

• Bear & Newark-Emily Barnes

• Dover-Elika Mercado

• Manager of Social Services-Eunice Holman

What we do: (non-billable)

• Screen and connect all established patients and families to appropriate internal services and community resources that will help address Social Determinants of Health.

• Support behavioral health integration by providing quick intervention and crisis intervention.

• Manage behavioral health referrals and provide case management connecting patients to the appropriate level of care for mental health and substance use disorder.

• All social services are free of charge to patients

Referrals that the team does not work with:

• Standard MEDICAID-refer to Enrollment Specialist team

• WIC-refer to Breastfeeding Peer Counselors team

• Financial Assistance: Christiana Application-refer patient to contact CCHS Health Guides

• Abortion Resources-refer to PCP/Nurses team

• MAP (Medication Assistance Programs) -refer to Enrollment Specialist team

• Social needs for non-patients-please send an EMR message to the Community Health Workers pool

Referral Process:

• Non-urgent matters, please send all referrals to the Social Services EMR pool.

• Use the Social Services Teams group for urgent matters. If a response is not received, proceed by sending an URGENT message on EMR.

• Use the Behavioral Health Teams group if you have a BH need or crisis.

• Patients can call (302) 607-2360 for social services Monday-Friday 8am-5pm