IT Department FAQ

IT Department FAQ

How to get support:

• Please call the Helpdesk for urgent issues that directly impact your ability to work. Extension 5555 or press the button on your phone.

  • If you are working offsite the helpdesk number is: 302-224-6810

  • Please ensure you leave a voicemail and do not just hang up and call back.

  • If we do not answer it’s likely because we are already helping someone else.

  • Voicemails get converted into emails sent to the entire IT team so we know you need help.

• For non-urgent issues please email the helpdesk. You can find the email in your Outlook address book.

• We have on-call hours to support whenever our sites are open.

  • Please be sure to call and leave a voicemail, you should get a response within 30 minutes.

  • We do not check tickets after standard office hours.

Cyber awareness:

• A big focus for IT is ensuring you understand the importance of protecting against cyberattacks.

• Email tips:

  • If an email seems suspicious to you at all use the Phish Alert Button.

  • Do not open attachments or click email links if you are unsure of what it is.

  • If an email is not expected or is from someone you are familiar with and asking you to do something be suspicious.

  • Internal emails will never have the warning banner saying it’s an external message.

• Safe Web browsing:

  • Do not use the sponsored links at the top of a web search like Google, those can often be malicious websites that look like a real one.

  • Don’t download unauthorized software from any website. If you need something installed contact the helpdesk and we will review and install.

• Other key items:

  • Never share your password with anyone.

  • Do not give out sensitive information over the phone.

  • If you are unsure about anything computer-related, please contact the helpdesk. We are here to help.

If you notice any potential security issues, please notify Adolfo Rivera at Adolfo.Rivera@westsidehealth.org.